Stronger relationships mean increased profit.
Online CRM is a complete set of customer relationship management (CRM) tools that integrates all your customer information.
It's simple to use, and helps you turn customer data into business value. Front-line staff are equipped to deliver prompt and accurate service, while managers can access a wide range of analytic tools that provide a factual basis for decision making.
Online CRM is fully hosted at Silvertec's secure data centres, and delivered direct to the desktop or mobile device. We'll integrate your existing customer data into Online CRM, and manage the back-end technology, so there's none of the time and cost you'd expect from rolling out a new business application. Here's how some businesses benefit from using Microsoft Dynamics CRM:
With Online CRM, you'll have the tools to achieve:
- Smarter marketing - with easy-to-use yet powerful insight that helps you offer customers the products and services they're most likely to buy
- Improved customer service - with a single view of customers' personal details, purchasing histories and live queries. Ideal in the contact centre
- More profitable sales - as it's simple to identify cross-sell and up-sell opportunities, your sales teams can close more deals
- Reduced operating costs - with a single view of the customer, you'll work more efficiently; and as the technology's hosted by Silvertec, there's no IT management overhead
- Greater flexibility - it's easy to add new user accounts, increase storage capacity or customise Online CRM so you can take advantage of new market opportunities.
Online CRM combines essential CRM features with tools that safeguard your critical business information in one low cost solution:
- Data encryption ensures online convenience doesn't equal a security risk
- Regular back-ups and archiving protect your critical data
- 'Pay as you go' pricing maximise your ROI
If you would like to know more about how your business could prosper through our Online Services, call us on 01908 880 627.
